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EpicShells.com -
Terms of Service (TOS)
Use of EpicShells.com’s Service constitutes
acceptance and agreement to EpicShells.com’s AUP (Acceptable Use Policy) as well as
EpicShells.com’s TOS (Terms of Service). From herewith in this TOS and AUP, the usage
of “us”, “we”, “our”, “ours” shall constitute reference to EpicShells.com, the usage
of “you”, “your”, “they”, “them” shall refer to client / customer of EpicShells.com.
Acceptance of Contractual Agreement
1. Client agrees that by placing an order either by means of
electronic ordering (web order form) or submitting a written contract, and
receipt of such order by EpicShells.com, that you are agreeing to our TOS and AUP. No
Modifications of said contract by customer is allowed.
2. EpicShells.com will provide, and Customer will purchase and pay for, the
Services, and service fees specified in the Order for the applicable Service
Description. Customer acknowledges that the service, and service fees have
been communicated to the customer, and that they are aware of all applicable
charges as per contract, AUP and TOS. Customer also understands that any
promotional offers unless specified in contractual terms will not be
applicable to their individual service.
3. In connection with any IRC Hosting Services, Client agrees that by placing an order either by means
of electronic ordering (web order form) or submitting a written contract, that the servers may not be
used to host any unauthorized processes and will be termintated without refund should the client violate this agreement.
Payment:
Establishment of this service is contingent upon receipt of payment from
Customer to EpicShells.com. Subsequent payments are due on the anniversary date of the
month for that month’s service, unless customer requests all monthly payments
to be consolidated to one specific billing date. Any additional services
relative to a primary hosting account, will be prorated to the primary
hosting account’s monthly recurring billing date, along the following
guidelines of prorating methodology: (total monthly fees/ 30) * number of
days to monthly recurring billing cycle. Any setup fees will be charged full
setup fee pricing, and are applied at time of initial request of such
services.
Payments and Fees:
Acceptable means of payment are credit card, paypal, and wire transfer.
Paypal payments must be submitted to sales@envye.ca. Payments made by paypal
will be reflected to the account within 24 business hours. Service
interrupted for nonpayment is subject to a $20.00 reconnection charge.
Accounts not paid by due date are subject to a $7.95 late fee. Accounts that
are not collectable by EpicShells.com will be turned over to an outside agency for
collection. If your account is turned over for collection, you agree to pay
the company a “Processing and Collection” Fee of not less than Fifty($50.00)
nor more than One Hundred, Fifty($150.00)
Delinquent Accounts:
EpicShells.com may temporarily deny service or terminate this Agreement upon failure
of Customer to pay charges when due. Such termination or denial will not
relieve Customer of responsibility for the payment of all accrued service
fees, or any collection fees.
Delinquent Reseller Accounts:
Should your reseller account become delinquent, and payment not made to EpicShells.com,
resulting in a suspension of service you will have 48 hours to make
restitution for the delinquent balance. Any account left unpaid after 48
hours of suspension and reseller not contacting the EpicShells.com billing department
to resolve the issue will allow for the reseller's client to be able to
purchase the server directly, and assume financial responsibility from that
point forward. The balance must be paid entirely by the client prior to
lifting the service suspension. Resellers shall not hold EpicShells.com responsible
for failure to appropriately pay their invoices in a timely manor set forth
in your original contracts.
Account Cancellation:
All requests for canceling any service / services must be made in writing
with at least 30 days notice but not more than 60 days prior written notice
and emailed to sales@envye.ca Confirmation Receipt of cancellation will be
sent within 24 hours of our normal cancellation department hours of 9AM to
5PM EST Monday - Friday. An account is not cancelled until a confirmation is
sent.
Refunds and Disputes:
All payments to EpicShells.com are nonrefundable. This includes any setup fees and
monthly fees regardless of usage. All billing disputes must be reported
within 30 days of the time the dispute occurred. Disputed charges to your credit
card issuer, also known as chargebacks, in EpicShells.com’s discretion which is valid,
under the terms and conditions of our AUP and TOS, will result in immediate
service interruption, and reconnection fees to restore the desired service.
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